WORKSPACE OVERVIEW
Your service desk,
in focus.
Keep the details close. Make the next handoff count.
Take it for a spin.
Follow a ticket from capture to a useful handoff. These are live demo workflows, using fictional records.
Import it under New ticket → Import or export ticket fields. Review it before saving.
THE LATEST
Across your desk
WORKGROUPS
Where the work lives
RECENT CHANGES
A clear trail
TICKET QUEUE
Every request.
One clear place.
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Most recently updated firstCAPTURE / FORMAT / HAND OFF
Start with
the right details.
Your fields. Your format. A ticket the next person can use.
Issue details
01 / CAPTUREThe handoff
02 / FORMATCreating a ticket stores these fields and this exact output. Copying does not save.
Import or export ticket fieldsJSON and tagged text
Bring in a structured ticket, review the result, then choose whether to apply it to your draft.
Import preview
Review an import to see the proposed ticket here.
Applying replaces draft fields. Save the ticket separately.
ESCALATION DESK
A better handoff
starts here.
Every escalation has a reason and a destination. Open a ticket to take it forward.
WORKSPACE HISTORY
The story
behind the ticket.
Notes, routing and status changes, recorded as they happen.